Understanding the Ordering Process

Oct 13, 2025 by recoveryshake.com 18 views

How It Works: A Step-by-Step Guide to Your Order

Understanding the Ordering Process

At our online store, we strive to provide a seamless and enjoyable shopping experience for our customers. However, we understand that sometimes, things can get a bit confusing. That's why we've created this comprehensive guide to help you navigate our ordering process.

For Custom Designs: A Personalized Approach

If you're looking for a unique and personalized product, our custom design option is the way to go. Here's how it works:

Select the Custom Order Product: Please select the 'Custom Order' product found on our homepage and products page. This is where the magic begins!
Provide a Detailed Description: Enter into the text box a very detailed description of your desired design. The more information you provide, the better our designer can understand your vision.
Upload Reference Imagery: If you have any helpful reference imagery, please upload them on the product ordering page. This will give our designer a better idea of what you're looking for.
Enter Styling and Color Options: Enter all information on styling and color options, and proceed through the checkout process. Don't worry, we'll take care of the rest!
Provide a Valid Email Address: In the checkout, enter a good email address that will be used for official communication. This is where we'll send you updates on your order.
Review and Approve the Design: Once your order is placed, our designer will email you digital mockup images of design options. You may ask for revisions and improvements, or approve the design.
Discuss Delivery and Shipping: Once the design is approved, delivery or shipping will be discussed, and you will be sent an official invoice.
Complete Payment Process: Complete the payment process, and your order has now officially been placed.

All Other Products: A Wide Range of Options

If you're not looking for a custom design, don't worry! We have a collection of over 1,000 pre-designed items for you to browse. Here's how to order:

Choose Your Items: Browse through our collection and choose the items you'd like to purchase.
Customize Your Order: In the details box of the product page, you may ask for customizations or alterations to the item displayed.
Select Options and Quantity: Select all items, style, quantity, color, and size. Continue with the ordering process.
Order Has Officially Been Placed: Your order has now been placed, and we'll take care of the rest!

Local Pickup vs. Shipping: A Convenient Option

We understand that shipping costs can add up, which is why we offer local pickup as a convenient option. Here's how it works:

Eligibility: This business is operated out of Morrow County, Ohio. All residents in AND near Morrow County are eligible for local pickup. Please choose local pickup if you do not want to pay shipping costs.
Free Local Pickup: Local pickup is free of charge. If you're unsure if you qualify for free local pickup, please contact us here. here ([your email address](mailto:your email address))
Popular Pickup Locations: Some popular local pickup locations include: Iberia Dollar General, St. Joseph Catholic School Galion, and Northmor School.
Shipping Costs: If you are outside of the local pickup eligibility range, please select shipping. Please note that shipping costs are not free of charge and usually range between $5 and $20 in cost, depending on the quantity of items.
Shipping Method: Items will be shipped through USPS, flat rate shipping, which takes around 2-5 business days for delivery.
Tracking Information: If you choose shipping, an updated invoice with your shipping cost applied will be sent to your email listed under the order. Once the invoice is paid in full, the package will be shipped, and you will be sent a tracking number for reference. Please track your package through USPS tracking.
Missing Items: If after 14 days, you have yet to receive your items, contact us, and we will ensure you receive your items.

Starting Prices: A Range of Options

Here are some of our starting prices for various products:

Can Koozies: $8
License Plates: $8
Ladies V-Neck T-Shirt: $24
Frosted Cup, 16 ounce, with Bamboo Lid and Straw: $18
Stainless Steel Tumbler, 40 ounce, with lid and straw: $20
Stainless Steel Tumbler, 20 ounce, with lid and straw: $18
Glass Mug, 15 ounce: $14
Wine Tumblers, 12 ounce: $16
Baseball and Trucker Hats: $14
Beanie Hats: $14
Tote Bag: $16
Waterproof car decal: $4
Stickers: $2

Additional Information: A Note on Our How It Works Page

We understand that our How It Works page may be outdated, and we appreciate your feedback. We're working hard to update our page to provide you with the most accurate and up-to-date information. Thank you for your patience and understanding!
Frequently Asked Questions: A Guide to Your Order

Ordering and Payment

Q: How do I place an order? A: To place an order, simply browse through our collection of products, select the items you'd like to purchase, and follow the checkout process. If you're ordering a custom design, please follow the steps outlined in our "For Custom Designs" section.

Q: What forms of payment do you accept? A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and other online payment methods.

Q: Is my personal and payment information secure? A: Yes, our website uses industry-standard SSL encryption to ensure that your personal and payment information is secure.

Shipping and Delivery

Q: What is your shipping policy? A: We offer flat rate shipping through USPS, which takes around 2-5 business days for delivery. If you're within our local pickup eligibility range, you can choose to pick up your order for free.

Q: Can I track my package? A: Yes, once your package is shipped, you will receive a tracking number via email. You can use this number to track the status of your package on the USPS website.

Q: What if I don't receive my package? A: If you don't receive your package within 14 days, please contact us, and we will ensure that you receive your items.

Custom Designs

Q: How do I order a custom design? A: To order a custom design, please select the "Custom Order" product on our homepage and follow the steps outlined in our "For Custom Designs" section.

Q: What if I need to make changes to my custom design? A: If you need to make changes to your custom design, please contact us, and we will work with you to make the necessary adjustments.

Q: How long does it take to receive my custom design? A: The time it takes to receive your custom design will depend on the complexity of the design and the production time. Please allow 3-5 business days for production and 2-5 business days for shipping.

Local Pickup

Q: What is local pickup? A: Local pickup is a convenient option for customers who are within our local pickup eligibility range. You can choose to pick up your order for free at one of our designated pickup locations.

Q: Where are the local pickup locations? A: Our local pickup locations include Iberia Dollar General, St. Joseph Catholic School Galion, and Northmor School.

Q: Can I pick up my order at a different location? A: Please contact us to arrange for a different pickup location.

Returns and Refunds

Q: What is your return policy? A: We offer a 30-day return policy. If you're not satisfied with your order, please contact us, and we will work with you to resolve the issue.

Q: How do I initiate a return? A: To initiate a return, please contact us, and we will provide you with a return merchandise authorization (RMA) number. Please include the RMA number with your return package.

Q: Can I get a refund? A: Yes, if you're not satisfied with your order, we will provide a full refund. Please allow 3-5 business days for processing.

Contact Us

Q: How do I contact you? A: You can contact us via email at [your email address](mailto:your email address) or by phone at [your phone number].

Q: What are your business hours? A: Our business hours are Monday-Friday, 9am-5pm EST.

Q: Can I visit your store? A: Yes, our store is located in Morrow County, Ohio. Please contact us to arrange a visit.